Frequently Asked Questions
Get all the answers your need here!
Take a moment to read our FAQs and we’re sure that you' will get the answers to your biggest questions about our products and services
GENERAL QUESTIONS
What does Mail Stream, Inc. do?
Mail Stream is a one-stop shop for all your print to mail needs. Specializing in direct mail adverting, statement processing, postage reduction, ink-jet addressing, data processing and security. You can always count on Mail Stream to complete your job with accuracy.
BULK MAILING
What is Bulk Mailing and what are its benefits?
Bulk Mailing is method of mailing through USPS that gets drastically lower postage rates, so your business will get a higher return on ad spending, a lower postage cost and you get your message out there in front of people!
Where can I send Bulk Mail?
Everywhere USPS delivers both domestically and International!
How long does it take for recipients to receive it after you send it?
USPS generally takes marketing mail/non-profit mail from 1-9 days, and First Class from 1-3 days
Why should I do my Bulk Mailing with Mail Stream?
Mail Stream is able to lower postage rates up to 86% dependent on type of mailing, delivery location and quantity of mail because of our work share relationship with USPS. We reduce the work for them and they reduce our rates for you!
USPS, POSTAGE, INDICIA
What do I need to mail my product?
You must have indicia and postage to mail your product.
What is Postage?
Postage is the payment for mailing, it can be a stamp, a label or printed on the envelope.w
What is indicia?
Indicia is the permit #, addressing & return address printed on the envelope.
What is a permit?
A permit is used to store money to pay for the mailing services, primarily USPS.
Do I need my own permit?
Not at all! We have a permit so you don’t have to worry about it.
I want my own permit. Where do I get one?
If you absolutely, positively need your own permit, head over to USPS website to apply.
PRODUCTS
Can I request a custom size?
Absolutely. Any rectangular shape is possible.
Will it affect the price?
If the size you are requesting wastes paper, slows down regular production speed, we will inform you and help you figure out the best solution.
ARTWORK & LIST FILES
What document file should I use for my artwork?
We prefer .pdf files, but .png, .jpg, .jpeg, .ill & .indd files are acceptable too. The quality of images are sustained better in a .pdf file.
What document file should I use for the list?
The list should be either an .excel .csv or .txt files.
CATALOG BINDING
What is Perfect Binding?
The glue on the spine of your book that holds the pages together. The most common large book binding used for catalogs and books. Recommended for 20+ page documents.
What is Saddle Stitch Binding?
The staples that hold together newsletters and some types of brochures.
DISCOUNTS
Do I get a discount if I work for a Non Profit organization?
Your organization can get a Non Profit discount if you qualify with the USPS regulations.
FILE UPLOAD
I printed everything and I have a list, can I still send it?
Yes, of course. You can upload a list without artwork. Make sure to leave a comment about it.
STILL HAVE A QUESTION?
I could not find the answer to my question, where can I find it?
If there are any questions you have that you don’t see the answer to here, please reach out to us! Our Contact page makes it easier for you to reach out in whichever way works best for you! We look forward to hearing from you.